Cancelation, Returns and Refund Policy

At The Cricket Gear, your satisfaction is our top priority. If you receive a damaged or unsatisfactory product, we offer a hassle-free refund policy subject to the following terms:

Returns and Refunds

  1. Eligibility for Refunds:
    • Refunds are processed within one day of receiving the returned product.
    • Customers must provide solid proof of the product’s condition, such as an unboxing video.
  2. Delivery Charges:
    • While we take full responsibility for the product, the customer is required to bear the delivery charges for returning the item.
  3. Refunds for Damaged Products:
    • In the rare instance that your product arrives damaged, we ensure a swift and fair resolution.
    • Please provide an unboxing video to expedite the refund process.
  4. Important Notice:
    • Refunds or returns will not be processed if the request does not comply with our Returns and Refund Policy.
  5. Form Submission:
    • To initiate a return or refund, please complete the Contact Us and notify us accordingly.

Cancellation Policy

  1. Order Cancellation:
    • To cancel an order, Contact Us
    • Cancellations are processed immediately upon coordinating us. (T&C)

Refund Processing Timeline

  1. Timeline for Refunds:
    • Refunds are processed within 5 to 7 business working days.
  2. Commitment to Timely Resolution:
    • We understand the importance of timely refunds and strive to ensure a seamless and efficient process.
    • Rest assured, our team works diligently to expedite the refund process while maintaining accuracy.

Contact Us

If you have any questions or need assistance, please reach out to our customer support team:

Thank you for trusting The Cricket Gear. We value your cooperation and look forward to serving you better.